Data import failed
Data import failed
- Ensure CSV headers match expected fields (tenant_id, unit_id, rent_amount, status).
- Remove hidden characters and re-upload.
- Check file size and encoding (UTF-8).
Webhook not firing or 401
Webhook not firing or 401
- Verify HTTPS endpoint and shared secret.
- Return 2xx to acknowledge; CasaAI retries with backoff.
- Check IP allowlists and firewall rules.
Agent training slow or stuck
Agent training slow or stuck
- Start with a smaller labeled set, then expand.
- Confirm stable network and retry.
- Check activity log for errors.
Notifications not sending
Notifications not sending
- Validate channel credentials (email/SMS/webhook).
- Inspect activity log for bounce or delivery errors.
- Re-run the workflow after fixing credentials.
KPI export mismatch
KPI export mismatch
- Verify chart of accounts mapping and data freshness.
- Re-run export after latest sync completes.
- Confirm timezone in schedules.
Maintenance ticket unassigned
Maintenance ticket unassigned
- Ensure vendor pools match category/region.
- Check SLA rules and availability windows.
- Temporarily allow manual assignment to debug.
Need help?
Email[email protected] with run IDs or ticket IDs for faster triage.