> ## Documentation Index
> Fetch the complete documentation index at: https://docs.casaai.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Metrics & ROI

> Measure the impact of CasaAI and track ROI across operations and finance.

## What to measure

* Efficiency: time to screen, time to dispatch, time to close tickets.
* Finance: delinquency rate, NOI variance, recovery rate, SLA cost impact.
* Experience: response times, tenant satisfaction (CSAT/NPS), vendor on-time rate.

## Where to view metrics

* CasaBoard dashboards: occupancy, delinquency, SLA, NOI.
* Activity log: workflow runs, notifications, dispatches, exports.
* Exports: `/api/v1/financial/exports` to S3/Drive/webhook for BI.

## Sample baselines and targets

* Tenant screening time: baseline 2-3 days → target \< 4 hours.
* Maintenance SLA: baseline 72h → target \< 24h for standard, \< 4h for urgent.
* Delinquency rate: baseline X% → target X-2% after reminders.
* Manual prep for finance packets: baseline hours per week → target minutes via exports.

## Example KPI export

<RequestExample>
  ```json theme={null}
  {
    "destination": "s3",
    "bucket": "casaai-finance-exports",
    "path": "reports/noi-weekly.csv",
    "kpis": ["noi", "occupancy", "delinquency_rate", "sla_cost"],
    "schedule": "0 7 * * MON"
  }
  ```
</RequestExample>

## Tips for proving ROI

* Log before/after metrics for at least two weeks.
* Start with one property and one workflow, then roll out.
* Track both time saved (hours) and outcomes (delinquency, SLA hit rate).
* Use activity logs to show automation volume and success/failure rates.